Refund policy

About Our Products
All Pictura items are made-to-order and printed individually with care.
Because each product is created specifically for you, we don’t keep stock or resell returned items.

Please read our policy carefully before placing your order.

Defective, Damaged, or Wrong Items
If your order arrives damaged, misprinted, or defective, please contact us within 30 days of delivery at support@picturanature.com

Include your order number and clear photos of the issue.

Once verified, we will:

Reprint and ship a replacement at no cost, or
Issue a full refund if a replacement is not possible.
Printful (our production partner) handles manufacturing and fulfillment from the U.S., ensuring quick resolution of quality-related issues.

Returns for Other Reasons

Because our products are custom-made on demand, we cannot accept returns or exchanges for:

Wrong size or color selection
Change of mind
Customer input errors during checkout
To help you choose correctly, please refer to our Size Guide on each product page before placing your order.

Wrong Address or Unclaimed Packages
If a package is returned due to an incorrect or incomplete address, or if it remains unclaimed, you will be responsible for reshipping costs once the correct address is confirmed.

Sustainability Note
To reduce waste and promote responsible production, Pictura creates products only when they are ordered.

 

Thank you for supporting a model that respects both nature and craftsmanship.

Contact
If you have questions about your order, please reach out to us:

support@picturawear.com